Soon after buying my western style Troxel Helmet a few years ago I managed to come off my horse & hit the back of head. The helmet didn't show any damage but Troxel insisted I should send it to them & for a replacement fee, they sent me my new one. Well, just two days ago my horse reared & I went sliding off & this time I heard my helmet crack even tho I can find no visible damage. In both cases, my butt, which hit first was bruised & my head never even felt or looked bruised. I'm a 69 yr old pretty althetic lady who will be buying a new Troxel via their advice. Thank you for an attractive, comfortable, protective device!!